Privacy Policy

Effective Date: 17-09-2026

1. Introduction

Welcome to WHealth. This Privacy Policy explains how your information is collected, used, shared, and protected when you use the WHealth medical care app. WHealth is designed to provide smart medicine reminders and scan medicine information. By downloading and using WHealth, you agree to the collection and use of information in relation to this policy.

2. Information We Collect

To provide a simple and user-friendly experience, we collect the following types of information:

Camera Access and Device Storage: The app requires access to your device's Camera to allow you to take photos of medicine strips or bottles. This is necessary for the medicine information scanner to utilize OCR (Optical Character Recognition) to extract text. Images are not stored permanently unless explicitly stated.

Medication and Schedule Data: To provide smart reminders, we collect user-inputted data regarding medication names, recurring schedules, and dose tracking.

Health and Medical History (Premium Features): For users utilizing optional premium features, we may securely collect and store data for cloud backups of medical history, detailed health charts, and personalized wellness insights.

App Activity and Usage Data: We collect quantitative metrics such as the frequency of daily app usage, the number of active users, completed reminders, and the number of medicines checked for information. We also collect crash logs and debugging data to polish the app and improve stability.

Note: WHealth does not require users to provide sensitive personal health records. All medicine-related data is used only to improve user experience.

3. How We Use Your Information

We use the collected information for the following purposes:

To deliver timely notifications and recurring schedules to reduce missed doses.

To process medicine scans and display the medicine's purpose, usage, and precautions in clear, simple language.

To facilitate caregiver dashboards, allowing family members to access schedules and reduce caregiver stress, improve app functionality and user experience.

To reinvest in technical maintenance, server costs, and ensure strong data security.

Fix bugs and enhance performance.

Personalize user experience.

4. Third-Party Services and Data Sharing

We do not sell your personal data. However, we use third-party services that may collect information used to identify you or support app functionality:

Cloud Hosting and Backend Tools: We use cloud-based services for server hosting, storage, and deployment to maintain the app's backend and notification systems.

Advertising Networks: To generate revenue while keeping core features free, the app integrates Google AdSense. AdSense may collect device identifiers and usage data to display non-intrusive, relevant ads.

AI APIs for generating simplified medicine information.

We may share data only in the following cases:

To comply with legal obligations.

To protect user safety and prevent fraud.

With service providers strictly for app functionality.

These services may process limited data as required for app functionality. We ensure that these providers follow standard security practices.

5. Data Security

Protecting your data is a priority. We allocate resources specifically toward technical maintenance and ensuring strong data security.

We keep the app lightweight and optimize it to run smoothly and securely on cloud-based services. However, please be aware that no method of electronic storage or transmission over the internet is 100% secure and reliable, and we cannot guarantee absolute security.

Data is stored securely using trusted cloud services. We use encryption and secure access controls. We do not sell or share your personal data with third parties for marketing.

6. User Control and Permissions

Device Permissions: You can manage or revoke permissions for the camera and notifications at any time through your device's settings menu. Revoking these permissions may limit the functionality of the scanner and reminder systems.

Subscription Management: WHealth operates on a freemium model. Core features remain free, but users have the option to upgrade for premium features like cloud backups. Subscriptions and related data can be managed within the app or your app store account.

Users have full control over their data:

You can delete your data by uninstalling the app.

You may request data deletion by contacting our team.

7. Children’s Privacy

These services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13.

8. Medical Disclaimer

WHealth provides medicine-related information for educational purposes only.

The app does not provide medical advice, diagnosis, or treatment.

Always consult a qualified healthcare professional before taking any medication.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

10. Contact Us

If you have any questions, feedback, or concerns about this Privacy Policy, please contact our team.

By using WHealth, you agree to the terms of this Privacy Policy.

This includes the final “By using WHealth…” line visible at the bottom, which was missing from my previous response.

What is Whealth ?

Whealth website is owned by Whealth, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Whealth, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Whealth website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the Whealth, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via whealthsupport@whealthplus.com.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to whealthsupport@whealthplus.com.